FAQ's

FAQ’s

Q How do I schedule a Magic Bounce party?

 

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 

 

Q Is a deposit required?

  

A $50 non-refundable deposit is required to reserve your Magic Bounce party. The balance is due and payable on the day of your party.

 

 

Q How many guests can I invite?

  

You may invite up to 15 guests if you are having a Magic Mini Party or up to 25 guests if you are having a Magic Classic Party. The birthday child and all adults(18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 

Q What if I have more than 15 or 25 guests?

  

Additional guests are welcome! There is a charge per additional guest over the number limit included in your Magic Mini and Classic party packages.  If you are inviting more than thirty guests, please let us know at least 7 days prior to the date of your party.

 

 

Q  Is there an additional charge for siblings, parents, and/or caregivers?

  

There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is a $10 per guest charge for siblings and/or additional guest aged two through seventeen.

 

 

Q What time should my guests and I arrive at Magic Bounce?

  

We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in and Magic Bounce safety rules.

*Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 

 

 

Q Do I need to stay at the party?

  

The party host is required to stay at the party. Other adults are also welcome to stay and play! Enjoy the fun!

 

 

 Q Is each guest, including adults, required to have a completed/signed waiver?

  

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Magic Bounce or online.

 

Q Are socks required?

  

Socks are required to play on the inflatables to ensure safety of all guest.

 

 

Q What type of safety instruction is provided?

  

We pride ourselves on safety. To help prevent injuries, the safety rules are explained before the guest are allowed to play on the inflatables.

 

 

Q Will Magic Bounce provide supervision in the play area(s)?

  

The Magic Bounce staff will provide supervision in the play area(s) so you can relax and enjoy the party!

 

 

Q Can a guest play while wearing a cast?

  

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatable. However, we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 

Q Can I spend more than the designated play time in the inflatable area?

  

We apologize, but we cannot extend your play time in the play area(s).

 

 

Q Can I spend more than the designated time in the party room?

  

When reserving your party, please let us know if you’d like more time in the party room.  There is an additional charge for the additional time and we’ll do our best to accommodate your request. Please note that a Classic Party cannot exceed 2 hours and a Mini Party cannot exceed 1½ hours.  Please keep in mind there are other parties to follow and if your party exceeds the time allowed, you are subject to additional charge per minute.

 

Q  Can we start the party in the party room?

  

From our experience, full tummies and bouncing don’t mix. Therfore,our parties begin in the inflatable area(s).

 

 

Q  Once in the party room, can guests re-enter the play area(s)?

  

We apologize, but guests may not re-enter the inflatable area(s).

 

 

Q  Will there be a Magic Bounce staff member available to assist me in the party room?

  

Yes, a Magic Bounce staff member will be available to assist you in the party room.

 

 

Q  Can I use my own decorations and/or paper products in the party room?

  

You’re welcome to use your own decorations and/or paper products in the party room. However, we do not permit wall or ceiling decorations, streamers, silly string, or confetti.

 

 

Q  Do you provide party room set up and clean up?

  

Absolutely! Our Magic Bounce staff will set up the party room just the way you want it and clean up afterwards.

 

 

Q  Are gratuities (tips) appropriate?

  

Sure, gratuities for our staff are always welcome.

 

 

Q  When should I order food, beverages, & other options?

  

We’ll call you one day prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order food, beverages, and other party options if you haven’t already.

 

 

Q  How many slices are in a pizza?

  

There are 12 slices in a large pizza.

 

 

Q  Can I bring food to my party?

  

You may bring cake, cupcakes, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.

*You may/will incur a fee of $50 if non-permitted/outside food is brought to your party.

 

 

 

Q  Can I bring in my own drinks?

  

You’re welcome to provide beverages for your guests. For your convenience, we have a variety of beverages available for purchase.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable area(s).

 

 

 

Q  Can I bring my own goodie bags and/or balloons?

  

We do provide the goodie bags for our Diva Parties.  This is not an option that we offer in our Magic Mini and Classic party packages, therefore, you are welcome to bring your own goodie bags.  We do provide balloons, however, you are welcome to bring your own.  We'd be happy to inflate your balloons for $.75 each.

 

 

Q  Are there any additional items I need to bring to the party?

  

If you will be bringing a cake, please bring candles...WE WILL TAKE CARE OF THE REST!  For your convenience, we also have candles, cameras, film, and socks available for purchase.

 

 

Q  What if I need to reschedule my party?

  

To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 6 months of the original party date). Remember that your deposit is non-refundable (sorry-no exceptions).

We look forward to celebrating your special day with you and your friends! If you have additional questions, please don’t hesitate to call us at 361-578-6975.